How can we help? 👋

Image Processor

Last updated on Invalid Date

Image Processors are responsible for checking incoming orders and photos/attachments.

Pod Ops will receive new orders as-and-when they’re received in Shopify. If there’s an image attached, it will be assigned to your image processor user to check and approve or reject.

Image Processors see the following user interface.

Image processor user interface
Image processor user interface

Orders are shown as images, which can be viewed full screen when the image is clicked. To select an image/order, click the bottom section of the thumbnail (the part with the order number and product details).

Users can then choose to approve or reject the selected images using the buttons in the top right.

Approving and rejecting images

• Select the image(s) you want to approve or reject • Either click approve to send the image(s) to the next phase • Or click reject to send the image(s) to the Image/Order Issues folder • Choose the reason you are rejecting the image(s) from the dropdown • You can also provide a comment with further details, which will be sent to the customer

 
Confirmation pop up after clicked the ‘Approve’ button
Confirmation pop up after clicked the ‘Approve’ button
Rejecting an image and providing a comment to send to the customer
Rejecting an image and providing a comment to send to the customer
 
Image/Order Issues folder showing the orders categorised by rejection reason
Image/Order Issues folder showing the orders categorised by rejection reason

Once an image/order has been rejected, it will be auto-moved to the Image/Order Issues folder. It will be automatically places in a sub-folder based on the rejection reason that was selected. This keeps your order dashboard nice and tidy.

The customer dashboard showing an image that has been rejected, along with the comment provided by the image processor
The customer dashboard showing an image that has been rejected, along with the comment provided by the image processor

When an image has been rejected, an email notification will be sent to the customer with the details of the issue. The email will include the rejection reason as well as the comment provided by the Image Processor.

When the customer logs in to their dashboard, they’ll see the comment there too. They will be given the option to attach a new photo or continue with the current photo.

If a customer attaches a new photo, the order and image move back to the Image Approval stage and are assigned to the Image Processor once more. This process will repeat itself until an image has been approved by the Image Processor.

Did this answer your question?
😞
😐
🤩